Complaints and integrity

On this page you will find information about handling complaints and disputes, reporting abuse, behaviour and integrity, and contact persons.


The vast majority of complaints about the day-to-day running of the school will be dealt with in consultation between parents, students, staff and school management.

However, if this is not possible in view of the nature of the complaint, it's not possible to resolve it through mutual consultation, or if the handling of your complaint has not been satisfactory, you can address your complaint to the board (governing authority) of Esprit Schools. You can send your complaint to Upon receiving the complaint, the board will assess what steps are necessary to reach a resolution.

Our complaints procedure describes in detail how Esprit Schools deals with complaints.

Educational Disputes Foundation

If you are dissatisfied with how your complaint was handled internally, you can contact the Education Disputes Foundation in writing or by e-mail:

Educational Disputes Foundation
National Complaints Committee for Education

Postbus 85191
3508 AD Utrecht
T: +31 (0)30 2809590


Esprit Schools is affiliated with the Educational Disputes Foundation, which handles disputes, objections, appeals and complaints on its behalf. There are several committees that oversee Educational Disputes, including:

The National Education Complaints Committee
This committee deals with complaints from parents, students and/or staff members that concern behaviour or decisions of a person who is employed by or works for the school.

The Appeals Committee
Employees who do not agree with certain decisions of their employer can appeal against them with the Appeals Committee.

The National Commission for Disputes 
This committee deals with disputes between the board/school management and the (G)MR (Joint Participation Council), e.g. consent or advice disputes.

The Appropriate Education Committee
This committee deals with disputes about admission and removal of students and about the creation or amendment of a development plan for students in need of extra support.

You can find more information about the various committees on the website of Educational Disputes.

Whistleblower Scheme

The Esprit Schools Whistleblower Scheme states how and where an employee can report a suspicion of wrongdoing and how the report is handled.

Integrity Code of Conduct

The Esprit Integrity Code is intended for everyone working in or around Esprit premises and describes how we want people to behave towards each other and others - students, parents, third parties.

The code provides a framework for interpreting, assessing and weighing acceptable or unacceptable behaviour, such as how to deal with gifts from parents, private use of your phone and computer, how to deal with companies you purchase goods from and how to respond to integrity violations, to name but a few examples.

Reporting code & reporting duty

Educational institutions are required by law to have a Reporting Code for Child Abuse and Domestic Violence. The purpose of this obligation is to intervene more quickly and adequately in the event of suspicions of domestic violence and child abuse.

Internal & external confidential advisers

Wherever people live or work together, unacceptable behaviour and integrity violations can occur. Examples include bullying, discrimination, harassment, sexual harassment and abuse of power.

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